Programme Type:

Course Overview

Learning Outcomes

By the end of this program, students will be able to:

  • Modify and develop service strategies to reflect current and developing trends in the customer service industry.

  • Demonstrate occupational skills, roles, and responsibilities to create a positive customer service experience.

  • Apply customer service strategies and models in service occupations to enhance the customer service experience.

  • Demonstrate effective and professional oral and written communication in the workplace.

  • Conduct oneself in a professional and ethical manner in changing environments by applying various personal and interpersonal frameworks.

  • Explore various sectors of Canadian hospitality and tourism industries in order to determine appropriate career paths.

  • Apply human resources management and leadership skills to enhance performance and to contribute to healthy workplace culture.

  • Conduct oneself within the confines of various workplace guidelines, regulations, and legislation.

  • Perform administrative and project-based tasks required in the workplace.

  • Manage the use of personal and organizational technology required in variety contexts.

Entry Requirement 

  • Educational Qualification: High School/Secondary School Diploma or higher education*.

  • Interview: Successful interview with an ILAC International College team member.

  • English Proficiency: ILAC level 10 or IELTS Academic 4.5

Fees

$6600


This information was accurate on : 25/03/2021
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